Refund Policy

1. Free trial first

Every new subscription starts with a free trial of 7 days. If you cancel during the trial, you are never charged.

2. Cancel anytime

You can cancel in a few clicks from the Parent Area or the billing portal — no email, no phone call, no retention script. Cancellation takes effect at the end of the current billing period, and your family keeps full access until then.

3. First-charge money-back guarantee

If Sprout is not right for your family, contact us within 14 days of your first paid charge (the charge at the end of your free trial) and we will refund it in full, no questions asked.

4. Renewal charges

Monthly renewals are not refundable once charged, except where required by law — but if a renewal charge was a genuine mistake (for example, you cancelled and were still charged, or a duplicate charge occurred), contact us and we will make it right.

For annual plans, if you contact us within 14 days of an annual charge or renewal and your family has not used Sprout meaningfully in the new period, we will refund that charge in full. After that window, annual charges are not refundable; cancellation simply stops the next renewal, and your family keeps full access until the paid year ends.

5. Service problems

If Sprout is unavailable or materially broken for an extended period and we cannot restore it, we will refund the affected period or extend your subscription — your choice where practicable.

6. How to request a refund

Email contact@callsnapsys.com from the email address on your parent account, or use the billing portal where available. We acknowledge every refund request and billing grievance within 48 hours and resolve it within 30 days at the latest, in line with the grievance timelines under India's Consumer Protection (E-Commerce) Rules, 2020, which we apply to families everywhere. Approved refunds are issued to the original payment method through our payment provider (Stripe) and typically appear within 5–10 business days, depending on your bank.

7. What is not refundable

Charges older than 60 days, charges for periods already substantially used outside the windows above, and amounts paid to third parties (such as app stores, if Sprout is ever offered there under their own refund terms) are not refundable under this policy. Nothing in this policy limits rights you have under applicable law.

8. Changes to this policy

If we change this policy, the new version applies to charges made after the change takes effect. Charges already made stay under the policy in force when they were charged.